Customer Care

How do I access the Shop to purchase products?

To access the T.SHOP, simply click on the T.SHOP option in the menu bar at the top of the Homescreen.

What charities do T.House support?

T.House proudly supports Eat Up, The Robert Connor Dawes Foundation, and The Lighthouse Foundation. For more details, visit our Charities page on the website.

Can I choose which charity my donation supports?

Yes, during checkout, you’ll see three checkboxes allowing you to select the charity for your donation. If you don’t select a box, the donation will be evenly distributed among all three charities.

What payment methods are accepted?

We accept payment by Visa, Mastercard, American Express, and Afterpay.

Is it safe to use my credit card through the online store?

All transactions placed through the T.Shop are processed via Stripe, a validated and compliant service provider. This system ensures fraud protection measures are maintained, and cardholder data is secure and encrypted for buyer security.

What can I use my subscriber discount on?

You can redeem your 10% subscriber discount on any products in the T.Shop, except for the Bespoke teal blue vase. This code is valid for your first purchase only and cannot be used in conjunction with any other promotions.

When will I receive my order?

Orders within Australia are sent via Australia Post – Standard Post. For standard post, please allow 3-5 business days for metropolitan areas and 5-10 business days for rural areas. Please be mindful that during busy times of the year, like Christmas, Australia Post may experience delays, so be sure to get your orders in early to avoid disappointment.

Can I request Express Post for my delivery?

Yes, you can! Simply contact hello@thouse.com.au to place a special order. We will forward your order to the warehouse and arrange express shipping to your preferred address. You will receive an invoice for any additional shipping fees.

Can I ship orders internationally?

Yes, you can. Please contact hello@thouse.com.au to arrange a special order. We will then submit the order to the warehouse and arrange shipping to your desired address. You will receive an invoice for any additional shipping fees.

Are all of your products packaged?

Yes, all of our T.House products come packaged and labelled.

How will I know if you have received my order?

After placing your order, you will receive a confirmation email. If you don’t see it in your inbox, please check your junk folder. If you’re still unable to locate it, kindly email hello@thouse.com.au, and we will confirm your order. Please note that your order is only confirmed once payment has been received.

Can I speak to someone about my order?

Yes, you can! Simply email hello@thouse.com.au with the details of your query, or alternatively, reach us at customer support: 1300 932 896

Welcome to T.House. By accessing or using our website, www.thouseshop.com, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Overview

T.House is an Australian-based not-for-profit organization dedicated to offering unique, limited-edition products crafted in collaboration with local artisans. All profits are donated to our charity partners: Eat Up, the RCD Foundation, and the Lighthouse Foundation.

2. Orders & Payments

  • Order Processing : Orders are processed within 1-3 business days. Once an order is placed, it cannot be modified or canceled.
  • Pricing : All prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.
  • Payment Methods : We accept major credit cards and other payment methods as specified at checkout.

3. Shipping & Delivery

  • Shipping : We offer shipping within Australia. Shipping fees and delivery times are outlined at checkout.
  • Tracking : Once your order is dispatched, you will receive a tracking number via email.

4. Returns & Exchanges

  • Eligibility : Returns are accepted within 14 days of delivery for unused items in their original condition.
  • Process : To initiate a return, please contact us at hello@thouse.com.au with your order details.
  • Refunds : Refunds will be processed to the original payment method within 7 business days upon receipt of the returned item.

5. Gift Vouchers

  • Usage : T.House gift vouchers can be redeemed for any product on our website by entering the unique code at checkout.
  • Validity : Vouchers are valid for 24 months from the date of issue and are non-refundable.

6. Intellectual Property

All content on this website, including images, text, and designs, is the property of T.House and is protected by intellectual property laws. Unauthorized use is prohibited.

7. Limitation of Liability

T.House is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

8. Changes to Terms

We reserve the right to update these terms at any time. Changes will be posted on this page with an updated effective date.

T.House values your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.

1. Information We Collect

  • Personal Information : Name, email address, shipping address, and payment details.
  • Usage Data : Information on how you interact with our website, including pages visited and time spent.

2. How We Use Your Information

  • Order Fulfillment: To process and deliver your orders.
  • Communication: To send order confirmations, updates, and promotional materials (with your consent).
  • Improvement : To enhance our website and customer service.

3. Data Sharing

We do not sell or rent your personal information. Data may be shared with third-party service providers for order processing and delivery purposes only.

4. Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, or disclosure.

5. Cookies

Our website uses cookies to enhance user experience. You can choose to disable cookies through your browser settings.

6. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at hello@thouse.com.au

7. Changes to This Policy

We may update this privacy policy periodically. Any changes will be posted on this page with an updated effective date.

If you have any questions or need further assistance, feel free to reach out to us at hello@thouse.com.au.

FAQ

How do I access the Shop to purchase products?

To access the T.SHOP, simply click on the T.SHOP option in the menu bar at the top of the Homescreen.

What charities do T.House support?

T.House proudly supports Eat Up, The Robert Connor Dawes Foundation, and The Lighthouse Foundation. For more details, visit our Charities page on the website.

Can I choose which charity my donation supports?

Yes, during checkout, you’ll see three checkboxes allowing you to select the charity for your donation. If you don’t select a box, the donation will be evenly distributed among all three charities.

What payment methods are accepted?

We accept payment by Visa, Mastercard, American Express, and Afterpay.

Is it safe to use my credit card through the online store?

All transactions placed through the T.Shop are processed via Stripe, a validated and compliant service provider. This system ensures fraud protection measures are maintained, and cardholder data is secure and encrypted for buyer security.

What can I use my subscriber discount on?

You can redeem your 10% subscriber discount on any products in the T.Shop, except for the Bespoke teal blue vase. This code is valid for your first purchase only and cannot be used in conjunction with any other promotions.

When will I receive my order?

Orders within Australia are sent via Australia Post – Standard Post. For standard post, please allow 3-5 business days for metropolitan areas and 5-10 business days for rural areas. Please be mindful that during busy times of the year, like Christmas, Australia Post may experience delays, so be sure to get your orders in early to avoid disappointment.

Can I request Express Post for my delivery?

Yes, you can! Simply contact hello@thouse.com.au to place a special order. We will forward your order to the warehouse and arrange express shipping to your preferred address. You will receive an invoice for any additional shipping fees.

Can I ship orders internationally?

Yes, you can. Please contact hello@thouse.com.au to arrange a special order. We will then submit the order to the warehouse and arrange shipping to your desired address. You will receive an invoice for any additional shipping fees.

Are all of your products packaged?

Yes, all of our T.House products come packaged and labelled.

How will I know if you have received my order?

After placing your order, you will receive a confirmation email. If you don’t see it in your inbox, please check your junk folder. If you’re still unable to locate it, kindly email hello@thouse.com.au, and we will confirm your order. Please note that your order is only confirmed once payment has been received.

Can I speak to someone about my order?

Yes, you can! Simply email hello@thouse.com.au with the details of your query, or alternatively, reach us at customer support: 1300 932 896

Orders Shipping & Returns

Welcome to T.House. By accessing or using our website, www.thouseshop.com, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Overview

T.House is an Australian-based not-for-profit organization dedicated to offering unique, limited-edition products crafted in collaboration with local artisans. All profits are donated to our charity partners: Eat Up, the RCD Foundation, and the Lighthouse Foundation.

2. Orders & Payments

  • Order Processing: Orders are processed within 1-3 business days. Once an order is placed, it cannot be modified or canceled.
  • Pricing: All prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.
  • Payment Methods: We accept major credit cards and other payment methods as specified at checkout.

3. Shipping & Delivery

  • Shipping: We offer shipping within Australia. Shipping fees and delivery times are outlined at checkout.
  • Tracking: Once your order is dispatched, you will receive a tracking number via email.

4. Returns & Exchanges

  • Eligibility: Returns are accepted within 14 days of delivery for unused items in their original condition.
  • Process: To initiate a return, please contact us at hello@thouse.com.au with your order details.
  • Refunds: Refunds will be processed to the original payment method within 7 business days upon receipt of the returned item.

5. Gift Vouchers

  • Usage: T.House gift vouchers can be redeemed for any product on our website by entering the unique code at checkout.
  • Validity: Vouchers are valid for 24 months from the date of issue and are non-refundable.

6. Intellectual Property

All content on this website, including images, text, and designs, is the property of T.House and is protected by intellectual property laws. Unauthorized use is prohibited.

7. Limitation of Liability

T.House is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

8. Changes to Terms

We reserve the right to update these terms at any time. Changes will be posted on this page with an updated effective date.

Privacy Policy

T.House values your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.

1. Information We Collect

  • Personal Information: Name, email address, shipping address, and payment details.
  • Usage Data: Information on how you interact with our website, including pages visited and time spent.

2. How We Use Your Information

  • Order Fulfillment: To process and deliver your orders.
  • Communication: To send order confirmations, updates, and promotional materials (with your consent).
  • Improvement: To enhance our website and customer service.

3. Data Sharing

We do not sell or rent your personal information. Data may be shared with third-party service providers for order processing and delivery purposes only.

4. Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, or disclosure.

5. Cookies

Our website uses cookies to enhance user experience. You can choose to disable cookies through your browser settings.

6. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at hello@thouse.com.au

7. Changes to This Policy

We may update this privacy policy periodically. Any changes will be posted on this page with an updated effective date.

If you have any questions or need further assistance, feel free to reach out to us at hello@thouse.com.au.

10% off your first T.House order

Subscribe to T.House and become a T.Mate! As a new subscriber, you’ll be the first to receive exclusive offers. For a limited time only, when you make your first purchase, you’ll not only enjoy 10% off at checkout, but you’ll also receive a BONUS gift – the Cristell Necklace & Bracelet set, valued at $110!

Subscribe to T.House and enjoy exclusive offers, special rewards, and member-only perks - plus, we’ll treat you to 10% off your first order!

Stock is limited – offer valid until 25/12/2025.

*This is a one-time discount code, valid on full price items only. Not valid in conjunction with any other offer.

10% off your first T.House order

Join now to become a T.Mate and receive exclusive offers & 10% off your first full priced purchase at T.Store*

*This is a one-time discount code, valid on full price items only. Not valid in conjunction with any other offer.