Terms of service

T.House – Conditions of Sale

Welcome to T.House! Please read our Conditions of Sale carefully before making a purchase. By placing an order with T.House, you agree to these terms.

1. About Us

T.House is a philanthropic lifestyle shop operated as a sole trader: Tina Nettlefold, ABN: 77 338 536 409. We curate and sell high-quality homewares, with 100% of profits from each product donated to our charity partners. Please note that purchases are not tax-deductible.

You can contact us at:
Email: hello@thouse.com.au
Phone: 1300 932 896

2. Product Information

We strive to provide accurate product descriptions, images, and specifications.

Due to the nature of photography and handmade items, colors, sizes, and details may vary slightly from images on the website.

Limited edition products may sell out quickly; availability cannot be guaranteed.

3. Pricing & Payment

All prices are in AUD and include GST where applicable.

Shipping and handling fees are displayed at checkout.

Payments can be made via the methods listed on our website at checkout.

4. Shipping & Delivery

Orders are processed within 1–3 business days.

Standard shipping typically takes 2–8 business days after dispatch.

T.House is not responsible for delivery delays caused by couriers.

If a parcel is lost or damaged during shipping, please contact us immediately.

For more details, visit our [Shipping Details] page.

5. Returns, Refunds & Exchanges

We accept returns for items that are damaged, faulty, or incorrectly supplied.

Returns must be initiated within 14 days of receiving your order.

Items must be returned in their original condition.

Refunds will be processed via the original payment method once the return is received.

For full details, please see our Refund & Returns Policy.

6. Liability

T.House is not responsible for any injury or damage caused by improper use of products.

We are not liable for indirect, incidental, or consequential losses arising from the use of our products.

7. Philanthropy

Every purchase you make helps support our charity partners, funding programs that positively impact communities across Australia.

T.House ensures 100% of profits from each sale are donated to these partners.

8. Intellectual Property

All content, images, branding, and product designs on the T.House website are owned by T.House and may not be reproduced without permission.

9. Governing Law

These Conditions of Sale are governed by the laws of Victoria, Australia.

Any disputes will be subject to the courts of Victoria.